The Illusion of Intelligence

When building chatbots, the timing of the response is almost as important as the content. Too fast, and it feels robotic. Too slow, and users lose interest. We call this "Artificial Latency".

Below is a live simulation of a conversational flow designed to maximize user trust.

Notice the "Typing..." indicators? That 800ms delay is intentional. It signals to the user that "work" is being done, even if the lookup is instantaneous.